Returns are accepted within 14 days of the purchase date provided they have not been worn or altered in any way and the tags have remained attached. Jewelry is final sale. If your item was shipped and you are not satisfied please contact us at email@example.com. The same guidelines above still apply to online purchases as well, except you will have 14 days from the retrieval date. You will be provided with a full refund after we receive the items back and ensure they are in the condition stated above.
If you ordered a monogram item, because of the custom nature of these products we cannot issue a refund, but can easily remake any items at a discounted rate of 30% off the product price. If the product had an error at our fault (wrong initials, size, etc.) we will issue a FULL refund OR provide a replacement at no charge. Please be aware we can not be held responsible for the wrong size selected and shown on your order sheet OR the wrong initials provided. We ask that all instructions below every listing are followed to complete your purchase correctly. Keep in mind if you are having issues with the website or ordering you can always contact us at firstname.lastname@example.org.
Thank you for choosing SB&B! xo, Megan